Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the platform secure.

Account securityWallet transaction recordsDevice and session logsContact preferencesWithdrawal verification
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bd 89 How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We encrypt your wallet transaction data and account credentials so they stay secure while moving between your device and our servers. Session cookies expire after inactivity to prevent someone else from accessing your account if you leave your phone unlocked. We keep your payment and identity records for the period required by financial compliance standards, then delete them unless a dispute or regulatory hold requires longer retention.

Transaction encryption When you send a bKash, Nagad or Rocket deposit, we encrypt the wallet reference and amount before logging it. Your payment app handles the PIN and approval; we only see the transaction ID.
Cookie usage We set a session cookie when you log in so you can move between the lobby, wallet and support pages without re-entering your credentials. You can clear cookies from your browser settings anytime.
Data retention We hold your account and transaction records for the minimum period our payment partners and compliance framework require, then archive or delete them unless you have an open dispute or withdrawal pending.
Rights and requests You can ask us to send a copy of the data we hold, correct outdated information, or close your account and remove your records. Contact support with your registered mobile number to start the process.
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, update your contact details, or ask us to delete your account records, contact our support team through any of the channels below. We respond to data requests within a few business days and walk you through the verification steps before making changes.

Team online

Live chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data question. They'll escalate it to the team that handles account information requests.

Email support

Send your request to the support address listed in your account dashboard. Include your registered mobile number so we can verify your identity before releasing or changing any data.

Account settings

Log in and navigate to the privacy section under settings to review what data we hold, adjust your marketing preferences, or request a full account export.

Privacy Policy FAQ

We collect your mobile number, the wallet account you plan to use for deposits, your device type and IP region. That lets us verify your identity, match your payments and flag unusual login attempts.

We share transaction references with bKash, Nagad and Rocket processors to complete your deposits and withdrawals. We do not sell your data to advertisers or pass your contact details to unrelated third parties.

We keep transaction logs and identity documents for the period our payment partners and compliance standards require, usually a few years. After that we archive or delete them unless a dispute or regulatory hold extends the retention.

Yes. Log in and go to account settings, or contact support with your registered mobile number. We'll send a report showing your account details, transaction history and any support tickets within a few business days.

Log in, open settings and edit your profile. If you want to change the wallet number linked to withdrawals, we'll ask you to verify the new account with a test deposit before we approve it.

We mark your account as closed and stop sending marketing messages. Transaction and compliance records stay in our system for the mandatory retention period, then we delete them unless a legal hold or unresolved dispute requires us to keep them longer.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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